(explicit movie title redacted)
July 26, 2010 – 11:53 pm- (explicit movie title redacted)
- (explicit movie title redacted)
Unlike any other post you’ve ever seen here? I’m furious, but let me continue.
- (explicit movie title redacted)
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These are explicit titles of adult movies that Time Warner Cable has so far decided that you can not block from your new programming guide.They are available for anyone in your family to see, and they’re just past the HBO On Demand selection.
A forty minute phone conversation with a TWC customer service rep, an engineer, and a supervisor yielded the following information concerning channels 771 to 788:
The “Block Title” feature that was previously available has been disabled on the new guide, even using parental controls. TWC is tracking inquiries and keeping a tally of complaints on this issue. They can not give any information as to when or if the feature will be available again.
A very cordial CSR, who seemed surprised when she found the feature disabled stated, “I even blush when I read those titles”.
Maybe a minor gripe in the overall scheme of things but I have to hope this type of stupidity doesn’t someday cause this to happen to me.
I’ll begin a barrage of complaints on Tuesday and update this post (and probably edit) if there is any positive solution. If you feel the same way I do I hope you’ll let TWC know.
Update: Before lunch today my city council representative had been in touch with the president of TWC’s office in New York concerning this matter. My conversation with them convinced me they were trying to resolve the matter which they stated was a software problem. They could not give me a time line for solution. Too bad the local folks don’t know what’s going on.
Update2: Mission accomplished. Apparently this has been a problem for about three weeks or so. Not positive they’ve worked out all the kinks but…TITLES BLOCKED!
6 Responses to “(explicit movie title redacted)”
They wont even take my calls! Maybe it is because we are a DTV family?
Seriously, if I were a TWC client my wife and I would be calling… early and often
By Mick on Jul 27, 2010
I agree with you Tony and will call TWC. I don’t have young kids in the house anymore and I still find this disturbing.
By jw on Jul 27, 2010
I have the same concern. I’m calling now.
By michele on Jul 27, 2010
Out of curiosity I went looking. And sure enough my beloved DTV has titles displayed as well. The only possible diff is that these titles are so far removed from the channels we actually have it isnt a problem.
You know I think I’ll call and see what DTV has to say. I’ve been losing reception more than ever due to weather anyway. It will give me something to chat about.
I’ll keep folks posted. Oddly interested in the outcome.
By Mick on Jul 27, 2010
Titles blocked! The Title Block feature didn’t work when I used it with Channel Block, but when I added Ratings Block, it did. (Or maybe TWC got it to work because Tony told them to get on it!!) Posted at Ed’s, too.
By michele on Jul 27, 2010
Mission accomplished. Apparently this had been a problem for about three weeks or so.
TITLES BLOCKED!
By Tony Wilkins on Jul 27, 2010